If you are in a life threatening
emergency situation right now, do not delay. Please dial 999 and ask for Police, Ambulance, or Fire Brigade
This page is intended to support community resilience in preparing for, and responding to common emergencies, such as weather events, power and other utility failures, and major fire, traffic or industrial accidents and incidents that cause town-wide or significant disruption. It will also be useful for residents seeking help in such emergencies. If you know what to do and who to contact, it makes it much easier to deal with an emergency effectively.
Emergency Contact Numbers
With thanks to Thames Valley Local Resilience Forum for the following list of important contacts. Click on the green links to visits their emergency pages.
Thames Valley Police non-emergency number 101
NHS Direct 111
Oxfordshire Fire & Rescue Service 01865 842999 – 24/7
Anti-Terrorism Hotline 0800 789 321
Environment Agency www.environment-agency.gov.uk/
General Enquiries 08708 506 506
Floodline 0845 988 1188
Incident Reporting 0800 80 70 60
Thames Water 24 hour hotline: 08459 200 800
Local Contact numbers – West Oxfordshire
Oxfordshire County Council 01865 792422 24/7
West Oxfordshire District Council 01993 861000
Out of hours: 0151 34 32 945
John Radcliffe Hospital (A&E) 01865 741166 – 24/7
Horton Banbury Hospital (A&E) 01295 275500 – 24/7
There are defibrillators across Witney. Downloading the South Central Ambulance “Save A Life“ app for smartphones gives you the locations of AED units and instructions on how to use them. But Remember, the first thing to do in any emergency is to ring 999
the Emergency call centre staff will be able to talk to you about what to do while help is on the way.
Flooding – where to get sandbags
West Oxfordshire District Council provides sandbags
During an imminent risk of flooding to property, when an Environment Agency Flood Alert or Flood Warning has been declared, West Oxfordshire District Council will give out sandbags free of charge. If you are elderly or disabled they will deliver them for you. In an emergency loose sand and bags can be made up by members of the public at the District Council’s premises at
Witney: Elmfield Offices, New Yatt Road, OX28 1PB
Oxfordshire County Council is the Lead Local Flood Authority and has a flood toolkit on its website.
Registering for Priority Utility Services
The Priority Services Register is a free service provided by suppliers and network operators. Each energy supplier and network operator maintains its own register and offers different services.
There are no clear-cut definitions regarding who qualifies, but lots of people and families are eligible . The following are a few examples of what makes you eligible for priority services:
You’re of pensionable age
You have a disability
You need additional support in a certain way
Your well-being would suffer if you lost your energy supply
You have a chronic illness
You have a hearing or visual impairment
Families with young children are usually eligible
Those dependent on medical equipment
No proof of your disability, impairment, or age is required but you do need to check that you are eligible as this varies with different providers.
Any households with children under the age of five are given priority, so if this applies to you it’s worth contacting your supplier.
If you are not sure who your provider is – it will be on a recent bill. If you don’t have one you can try using your postcode on the energy networks site to determine the main supplier for your region.
Water Gas and Electricity Priority Services Registers can be found below:
To help you plan for emergencies the Thames Valley Local Resilience Forum have produced a booklet that informs you of how you and your family can be better prepared.
Business Continuity Planning
Oxfordshire County Council has lots of information on creating a Business Continuity Plan